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Letters and Comments From Those We Serve
Letter of compliment
February 6, 2008
Attention: Hospital Administrator and Director of Nursing
My mother, ____________, was in your hospital for over a week prior to her death on January 28th.
My mother was 80 years old, suffering from end-stage emphysema and general deterioration of her health because of her age and the emphysema. From the moment she was admitted, she was treated with the utmost kindness and tender, loving care that I have ever seen in a hospital. Dr. Smith has been her doctor for as long as he has practiced in Forsyth, and she thought the world of him, as her family does, for taking such good care of her, especially these last few years. She also spent over a week in the hospital there when her illness first began its worst stage over a year ago. She received the same excellent care then.
The nurses were amazing. They treated mama like she was their own mother or grandmother. We all knew that the end of her life was near and the family came from several states away to see her. We were always given the greatest courtesy and the nurses continually offered to help us in any way they could. As we took turns staying with mama, they took care of us as well, offering coffee or water or soft drinks. We only had to push the nurse call button and they were there almost instantly.
I have been in big hospitals, as have many of us, and believe me, you dont get the personal care that you get in a small-town hospital like yours.
I hope Monroe County appreciates what they have in your medical staff. Again, my special thanks to the wonderful nurses. They couldnt have cared for my mother any better. They tried everything to make her comfortable.
On behalf of my entire family, please be sure this letter of gratitude reaches the nursing director and staff and anyone else who cares to read it.
Sincerely,
Betty Stuart Ruffin
Comments from patient satisfaction surveys from Quarter Three - 2007
The staff (all) were super nice. My husband was treated like a person.
All in all excellent rating.
Very Pleased.
Youre courteous, super.
Everyone was very nice - doctors, nurses, and rest of the staff. The food was great. Thank you for all of the help, kindness, and getting me better. It was excellent! Also, all were very nice and accommodating to my family. It was also nice to have a summary written down. Thanks again.
No one likes being in the hospital but all the nurses were great. Thanks to everyone!
Dr. Goodwin was very helpful, The Best!!
This has been a very easy week due to the wonderful care, all are so friendly and make it as much as home could possibly be. I feel safe and comfortable here. To feel safe and comfortable is very important to a patient.
The staff in your hospital are some of the best I've ever seen. They take pride in their jobs and most of all in their fellow man. I have prayed God will bless each and every one of them as their needs may be.
You really need to express a job very well done!
Everyone was so nice and helpful - Glad to see Forsyth has not lost the small town thoughtfulness!
The hospital staff was wonderful. I thank Dr. Smith and Dr. Grant for being so good to me. They all were great staff.
I could not ask for a more caring, compassionate, considerate health care. Thank you for understanding my pains, needs, and concerns.
Comments from patient satisfaction surveys from Quarter Two - 2007
Dr. Taunton and entire staff at MCH from the ER receptionist, ER doctor, nurses, techs, and maintenance were wonderful. They were quick and knowledgeable and most of all a caring group. Thank you for making a scary time for us a time that we will always treasure. We especially thank the entire staff in making our wedding the very best it could be. Thanks again.
The nursing staff is great.
We could not have asked for a better stay. Everybody was so helpful and we really appreciate them all!
Very attentive and courteous staff.
My stay here although I was sick, it was great to look up and see the smile's on the hospital staff faces morning, noon and night. They were always willing to listen to any problems and help with any problems I may have had. Thank you very much. Thank you for the kids at Hubbard Elementary for the wonderful pictures to lighten up my days.
All the staff was very nice to me. I couldn't ask for more. Thanks a million, love all of you.
The staff at the ER and on the 2nd floor was very courteous and took wonderful care of me.
I had a great stay, and thanks to all the staff.
Everyone was wonderful and very good to me.
The staff was wonderful and friendly. Felt like I was with family.
The staff were the nicest people I ever seen. Thank all of you very much.
The hospital is super and all the people were very nice.
Thank you! You have treated us professionally but also with compassion and care. May God bless each of you.
Staff was courteous & excellent.
The staff was wonderful. Everyone was great and very patient and considerate.
Everyone was great! Thanks.
What a wonderful hospital experience! The difference between MCH & previous hospitalizations I've experienced are like night and day. There is genuine care & concern for each individual patient and that makes all the difference. I am proud to tell anyone that Im a MCH employee and will happily spread the news about what great care I received on the patient end!
Letter of compliment
February 12, 2007
Monroe County Hospital
88 Martin Luther King, Jr. Drive
Forsyth, Georgia 31029
Attention: Hospital Administrator and/or Director of Nursing
In mid October 2006, my sister-in-law, Cynthia Chandler, Cindy, was admitted through your ER from Hilltop Healthcare with bilateral pneumonia and MRSA. She was stung by a wasp in May, 2002 and subsequently suffered global anoxic brain damage. Sadly, she couldnt speak, eat or even move a finger. We had cared for her at home until April, 2006.
She was a patient at your hospital for about 2 ½ weeks at which time some improvement was made and she was transferred back to Hilltop. Unfortunately, within a few days, she became very ill and was transferred back to your ER where she passed away during the night of November 5th.
From the very beginning at your hospital, Cindy and our entire family were treated with kindness and respect. The ER doctor and nurses were wonderful. When Cindy was moved to the ICU, the family was promptly given a room because we live about 1 ½ hours away. The nurse even took time to make the guest bed for my mom. Cindys husband and three children were able to stay in the room. This was a wonderful thing to do for the family.
This is a very sad time in our family, remembering the life and loss of a beloved mother, daughter, sister, wife and friend. Cindy leaves behind a husband (my brother) and 3 children, ages 13, 18 and 23. The last 4 ½ years of her life were very painful and tragic. But we find comfort that she spent the last 2 weeks in the hands of your staff, people that reflected the type of person Cindy was
kind-hearted, caring and friendly. I was worried about not remembering any names of doctors and nurses, but were names really necessary when everyone at your hospital spoke with the same voice? That voice was one of treating the patient and family in a professional, dignified, and extremely caring fashion.
Thank you for the kindness and attention afforded Cindy and our family. We will never forget the little hospital in Forsyth with the big heart.
Best regards,
Judith C. Lanier, R.N., B.S.N.
(Cindys sister-in-law)
 reproduced with permission of the author
Comments from patient satisfaction surveys from Quarter One 2007
Hospital stay was pleasant, Thanks!
Everyone was so nice, courtesy at all times. When I push my button, they were fast in responding. Thank you so much. May God Bless and keep you all.
I got the best care here any one could ask for, everyone was very nice to me, I got no complaints with hospital at all.
Always great!
They were all great!
The entire staff was helpful, courteous and respectful. The staff was always concerned with patient care and answering all of the families questions.
Thank you for taking care of me!
A special thank you to Judy McMillian and Larry Jones, they are truly professional and an asset to this hospital. Their bed side manner certainly made me feel more comfortable, a thank you to the rest of the nursing staff.
All interactions were excellent in all areas. The dietary services were excellent as was the food. Communication was positive and in a friendly manner with utmost courtesy. This has been the best hospital stay she has had in years. Please accept our thanks and gratitude to each of you.
I enjoyed the stay.
My mom has been here several times and I have always been pleased with the service at this hospital.
The nurses and doctors are wonderful.
The staff nurses were real polite and waited on me well.
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